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We appreciate you reaching out to us to support you in accessing your account and/or your purchase. 

To help us best serve you, a couple of things would be greatly appreciated:

  1. Describe the issue with as much detail as possible
  2. Let us know which device(s) and browser(s) that you are experiencing this problem on
  3. Upload a screenshot where the issue is occurring

We apologize for the inconvenience, and we look forward to resolving the obstacle as soon as possible.